FAQs
Our Frequently Asked Questions
General
Security
Requires demo screens.
Requires demo screens.
You can get assistance through phone support, email support, and live chat. We also offer on-site support for more complex issues.
If you need to expand your POS system or add new features, you can contact us to discuss your requirements. We can recommend suitable hardware or software solutions and assist with setup and integration.
Yes, POS support teams can assist with software updates and upgrades, including providing instructions for installation and troubleshooting any issues that may arise during the process.
If you encounter issues with your POS system, the first step is to contact our POS support provider for assistance. They can help diagnose the problem and provide guidance on resolving it.
The time it takes for funds to reach your account depends on various factors. For specific details, contact CyberPay's support team.
The time it takes for funds to reach your account depends on various factors. For specific details, contact CyberPay's support team.
Yes, as a merchant, you can monitor your account for any suspicious or fraudulent activity.
CyberPay prioritizes security and follows industry standards such as Payment Card Industry Data Security Standard (PCIDSS) to protect your transactions.
Chargebacks occur when a customer disputes a transaction. To request a chargeback, follow the process outlined by CyberPay's support team.
Yes, you can integrate CyberPay with your eCommerce platform for seamless payment processing.
For information on transaction volume discounts, please refer to CyberPay's official documentation or contact their support team.
Yes, you can access transaction reports through your CyberPay account.
Yes, CyberPay works on both web and mobile devices.
If you've been debited but the payment was not successful, check your transaction history on CyberPay or contact their support team for clarification.
If you've made a successful payment but haven't received the service as expected, please reach out to CyberPay's customer support for assistance, or send an email to support@cyberpay.net.ng or contact us on this WhatsApp number or you can also talk to Bomboi our chat box.
